I had a medical procedure scheduled at Rush hospital on October 12th, 2022. We we absolutely use this as a learning experience to ensure we are effectively communicating with our guests so that something like this does not happen in the future. We also then have to distinguish if it is a service animal or an emotional support animal, since ADA regulations defines a service animal as an animal that has been trained to perform a task directly related to a person's disability. As we are not a pet friendly hotel, we do communicate this policy to guests coming in with a dog when we have not been informed a guest is traveling with a service animal, this is in no way intended to be discriminatory. Without a guaranteed reservation we're unable to hold a room. As you stated due to weather conditions we had rapid guaranteed reservations come through. I completely understand your frustration and I'm sorry that this happened. I'm sorry to hear that your stay with us was anything less than exceptional. …ĭear Happiness52125226966, thank you for taking the time to share your recent stay experience with us. If your event is important to you, CONSIDER using a different venue. I even reached ou to Marriott corporate on 2 seperate occasions. After completing an email survery, I received an email. To this day, the General Manager has refused to speak with me.I called her and left messages several times. They made sure.even though I only had cookies and potato chips, it went off without a hitch! The hotel employees were gracious. My cocktail party went without a hitch! The Banquet and Catering team were AWESOME. I was CONSISTENTLY told there was NO catering available.
Worse yet.a catered breakfast was still set up from an event, THE morning of my event. When the Sales Manager walked us through our event and alternative spaces.Lo and Behold.there was catering set up for the event held at the property THAT morning. The make shift market place is located next to make shift front desk! WHY AM I DISGUSTED? My wife and I arrived to our walk through an hour early, the day prior to our event. She created a menu from the in-house market place and sent it over. I advised the Director of Sales that was not an option! I finally suggested we buy all the potato chips and cookies from the in-house market place. No way I was moving my even at the LAST minute. Invitations had already gone out, my guests had already booked hotel rooms, and the deposit had already been charged to my credit card. There would be no food availablefor my event. At the end of April, 12 days before my booked event, the Director of Sales suggested I move my event. I asked her to send menus and she advised they were not available yet. Again I asked her if the hotel would consider allowing us to bring in our own food. She advisd we would have to use in-house catering. In January, I reached out to Director of Sales regarding the proposd menu. She would have to confirm with the new Sales Director, who would be starting in January 2023. When I asked if we could bring in catering to reflect Chicago-centric food, she told me it should not be a problem. The Sales Manager advised up front the property was undergoing renovations. The Sales Manager assured me it would exceed my expectations. I also shared how important it was to make sure it was to make sure the event was perfect. I shared with the Sales Manager that my wife and I got married, at the property, 33 years prior. I selected the property 10 months in advance. I planned and booked the engagement cocktil party from Denver Colorado, over the phone and email. The Sales team had me stressed out 2 weeks prior to my event. I hosted my sons engagement party at the Couryard by Marriott at Medical District/UIC and, it was a HORRIBLE experience!!!!! I would not recommend the venue an option to anyone seeking to host a "Special" event. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Strayer University Chicago Campus.Hotels near VanderCook College of Music.Hotels near National Latino Education Institute.Hotels near Paul Mitchell The School Chicago.Hotels near University of Illinois at Chicago.Hotels near Illinois Medical District Station.Hotels near Chicago Photography Tours by Kevin O'Connell.Hotels near Relo's Board Game & Dessert Cafe.Hotels near Shrine of our Lady of Pompeii.Hotels near Our Lady Of The Holy Family.
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